FAQs 2018-11-21T11:07:57+00:00

FAQs

1) Can I adjust the flame height on my fireplace?

Yes and No.  Many fireplaces today do allow you to adjust the height of the flame in one of two ways:

  1. Some gas fireplaces include a handheld remote control that will allow you to adjust the flame height.
  2. Other gas fireplaces may have an adjustment that can be accessed through a drop-down panel at the bottom of the fireplace.  This is normally a black knob that says “hi” and “low”.  Turning this knob will increase / decrease the height of the flame.

If neither of these apply to your fireplace then you may have a fireplace that does not have an adjustable valve.  Please consult your owners manual or visit the manufacturers web site for more information.

2) Why does my new fireplace have an odor when I turn it on?

When initially burning your new gas fireplace, the oils, etc. from manufacturing will burn off the fireplace. It is recommended that you burn the fireplace for 3 hours, then turn it completely off and let it cool down. If necessary, open a window to release any smoke and odors during this process.  After 3 hours of burn time, the glass panel should be cleaned. When the glass is cool to the touch, it can safely be removed and cleaned. See FAQ #6. How do I clean the glass on my gas fireplaceOnce the glass is cleaned and replaced, re-light the pilot and burn the fireplace for an additional 8-12 hours. This process should eliminate the manufacturing smell on your new fireplace.

3) Why do I have an odor coming from my gas fireplace?

If your fireplace is new, see FAQ #2. What is the recommended burn-in procedure for a new gas fireplaceIf your fireplace is not new, an odor can be caused by dust or by items sitting on your mantel. When your unit is cool to the touch, use a brush or soft cloth to clean behind the upper and lower louvers. If the odor persists, remove all objects from your mantel and then replace them one at a time to determine if the odor is coming from one of the objects.

4) My remote doesn’t turn my fireplace on anymore.

Both the handheld transmitter and the receiver (either mounted on the wall or beneath the glass inside the unit) have batteries.  These batteries need to be changed periodically in order for the fireplace to work properly.  The receiver is normally a black box mounted in the wall behind a plate that says “on / off / remote”.  It may also be mounted in the bottom of the fireplace behind a drop down panel.  The receiver typically takes 4 AA batteries.

If your fireplace still does not light after replacing both sets of batteries you should contact an authorized technician to service the unit.

5) How often should I clean the glass on my gas fireplace?

Your glass should be cleaned after the first 3 hours of burn time. Failure to do so can cause permanent etching of your glass.  After the initial cleaning, your glass can be cleaned as often as necessary.

6) How do I clean the glass on my gas fireplace?

1) Make sure your glass is cool to the touch. It is also recommended that your pilot is turned off before you begin to clean the glass.

2) Remove the front face or louvers of your fireplace.

3)  Follow the instructions in your manual to carefully remove the glass assembly. Lay it on a soft surface.

4) Using a soft cloth, clean both sides of the glass with a household glass cleaner. Do not use a product with ammonia or any abrasive cloth or cleaner to clean your glass. The glass can shatter if it is scratched. For heavy deposits, use a hard water deposit glass cleaner, such as Stove Bright Glass Cleaner.

5) Follow the instructions in your manual to carefully replace the glass on the front of the fireplace. Make sure you re-latch the glass so it is securely fastened on your fireplace.

7) Why do I feel a cold draft coming from my fireplace?

Most gas fireplaces are installed in exterior chases, or a box that sit outside the home.  These boxes are very well insulated and sealed, however, they are not a part of the condition space inside the home.  As a result, these exterior chases can get very cold in the winter and that cold will “radiate” through the fireplace into the living space.  Most fireplace that have been installed in the last 10 years have the option of turning the “pilot light” on or off.  If so equipped, your pilot light should remain on during the cold winter months.  This very small flame can create enough heat to keep the firebox warm, greatly reducing or eliminating the cold radiating into the home.

Please consult your owners manual or visit the manufacturers website for details regarding this feature.

8) Why do I have blue flames?

This is normal in the first few minutes of operation. If the flames are still blue after the fireplace is allowed to burn continuously for 30 minutes, contact Fireplace Solutions for service.

9) How do I control the blower on the fan?

The fan control can either be found behind the lower louver of the fireplace, on a wall switch with the rheostat control (like a light dimmer), or on your handheld remote control. The rheostat will allow you to control the fan speed and to turn the fans off if desired. If the fans are controlled by the handheld remote control, please consult the owners manual or manufacturers website for details.

In some cases the blower is hooked up to a heat sensor, so that it only operates within a predetermined temperature range. As the fireplace heats up to 120°, the fan automatically turns on. When the fireplace cools down to 90°, the fan will shut off.  The fan can always be manually turned off by the rheostat or handheld remote control.

10) Can I install a blower or fan after the fireplace has been installed?

Many gas fireplaces that have been installed in the past 10 years do have the ability to accept circulating fans.  Please contact us to determine if your fireplace will accept that option.

11) Why doesn’t the blower turn on immediately when I switch on the fan?

Most fans are wired into the fireplace with a fan sensor switch. The switch  activates the blower when the firebox heats up to a certain temperature. It will also automatically turn the blower off when the fireplace is turned off and the unit cools to a certain temperature. This sensor is provided so cold air is not circulated in your home.  In many cases the fans can be turned off by the rheostat switch mounted behind the lower front panel.

12) Is it normal for the glass on my fireplace to get extremely hot?

Yes. The glass on a gas fireplace can reach a very high temperature. Make sure that children are carefully supervised while in the same room as your fireplace and alert everyone in your household to the hazards of high temperatures. Make sure to keep clothing, furniture, draperies and other combustibles away from your fireplace. For safety, you can purchase a barrier, such as a screen, to place in front of your direct vent glass to help reduce the risk of burn from touching the glass. These screens are available from Fireplace Solutions.

13) Is it normal for the mantel on my fireplace to be hot to the touch?

Direct vent gas fireplaces are designed principally for their aesthetic value, but they also produce as much heat output as possible, within ANSI and UL standards for combustible temperatures. The allowable standard for combustibles is 117°F above room temperature. Since the average room temperature is 70-75°F, a 187-192°F surface temperature can be expected. On a solid surface, such as a mantel, 150°F is very hot to the touch.

14) Can I remove the glass panel on my gas fireplace?

If your direct vent fireplace was purchased with a glass panel on the front, it should not be removed while the fireplace is in operation. These units are sealed combustion systems and need the glass to ensure they function properly.   You can purchase an optional screen mesh panel from Fireplace Solutions that can be installed in front of the glass to minimize any reflection. A mesh panel also functions as a safety barrier against accidental contact with the hot glass panel. If you would like a gas fireplace with a removable glass panel, please contact a Fireplace Solutions sales representative.

15) Would I get more heat from my direct vent gas fireplace without the glass panel?

No. The glass panel keeps warm room air, which your furnace has already heated, from going up your fireplace flue. Direct vent fireplaces are excellent sources of zone heating by bringing room air in the bottom grill, then heating and returning it to the room through the top grill.

16) Are gas fireplaces expensive to operate?

Cost will vary by region, by gas utility, and by fuel type. Based on national averages, a burning natural gas fireplace consumes approximately 27,000 BTU’s per hour and will cost less than 40 cents per hour to operate. LP units run slightly higher. Your monthly gas bill should include the exact cost per therm (100,000 BTU’s). Based on this rate and the BTU input listed on the rating plate on your unit, you can calculate the cost to operate your fireplace.

17) Should I have my fireplace periodically inspected?

Yes. Although the frequency of servicing and maintenance will depend on use and the type of installation, we recommend an annual inspection by a qualified service technician to ensure that your unit is functioning properly.

18) Can I install a gas fireplace or insert myself?

A licensed contractor or plumber should install your gas line. We recommend that our products be installed and serviced by our well-trained installers to ensure that the installation is done in accordance with building codes and the unit’s installation specifications.

19) Can I shut my pilot light off in the summer?

If you live in a climate that is high in humidity, it is not recommended because the pilot helps keep moisture from inside the firebox. Otherwise, you can turn the pilot off when you won’t be using your unit for an extended period of time.

20) What can I do to reduce the noise from my fan?

You can turn the fan control down to reduce the air noise from your fan. The fan control is located behind the lower louver of the fireplace or on a wall switch with a rheostat control (like a light dimmer).

21) Can I operate my fireplace without using the fan?

Yes.